If you have any questions concerning Access Issues to VFK, reading through these frequently asked questions should help.
How do I change the username on my account?
To change your user name, send a note to from the email address you used to register your account. Provide the username you have and the one that you want for the account. Customer Support will change your username and notify you by a return email when it has been changed.
Why don't I ever receive a reply from Contact Us?
You may not be receiving email from VFK. Check your spam/junk email folder for email. Also, some email providers such as AOL, MSN, Hotmail or Windows Live may not accept email from VFK. If you are not receiving email from VFK, check the settings of your email so that your spam filter will not delete email, but will deliver it to a folder and delete later. You should also add to your Safe List or Allowed sender list.
You may also not be receiving an answer to your email due to using an incorrect email address or one with a typographical error. Be sure to double check the email address you enter into the Contact Us form, so that we can reply.
I have registered an account, but cannot log in to play? What is wrong?
You may not have responded to the verification email that was sent to the email you provided when you registered your account. Following the instructions in the activation email will activate your account and enable you to log in. If you are under 13, the email was sent to your parent's email account and they will need to follow the instructions in the activation email to activate your account.
You could also be using the wrong log in information. Be sure that you are entering your username and password exactly as you entered it when you signed up. Check the email sent from VFK to activate your account. It contains the username and password for your account.
I can't remember my password. What can I do?
If you know the login name and the email address you used to register your account, you can reset your password. Click on the "Click here to change your password" link on the login page and follow the directions.
I can't access the email address I used to register my account. What can I do?
You are always responsible for maintaining a correct email address where you can have access to the password change feature and other information for your account. If you know that you will be deactivating your registration email, before you lose access to it, send a message to from that email address notifying VFK that you will be using a new email address. Provide the new email address and ask to have the email address changed to the new one. You will receive an email from Support letting you know when the email has been changed.
If you no longer have access to the email address that you used to register your account, send an email from the new email address you want to use for your account to . Provide the complete email that was registered to your account. Also provide your username and password so that we can be sure that you are the owner of the account.
If you do not have access to your email address and do not know your username and password, we cannot help you as we need to be able to verify that the account is yours.
What if I cannot log in, what should I do?
There are several reasons why you may not be able to log in.
Suspension. Your account could be suspended. If you have received a message saying that your account has been suspended, wait for a couple of hours, then try again. If you are unable to access VFK after seven days, send a note to from the email address used to register your character. For further information about account suspensions see the FAQ for suspensions.
Memory. Be sure that your computer has enough memory. Try restarting your computer, or check that you do not have too many programs or windows up.
Firewall. You may have a Firewall that is not allowing you access. If you have a firewall running on your computer or network, check to be sure that you have ports opened on it. In addition, make sure that you have not denied access to VFK by looking to see which programs are blocked.
Disconnected. If you can connect, but you keep getting disconnected from VFK, there could be problems with the internet between your internet provider and the VFK servers. We can't help much with this, usually internet issues will clear up within a few hours, so try waiting an hour and then logging in again. If you experience this a lot, try contacting your internet provider, or even switching ISPs.
VFK servers may be very busy. Wait a few minutes and try again.
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